Shipping Information
Shipping & Handling Charges
Our shipping & handling charges are based on your merchandise total:
| If your merchandise total is: | Charge added to your order: |
|---|---|
| Up to $15.00 | $4.99 |
| $15.01 – $30.00 | $7.99 |
| $30.01 – $40.00 | $8.99 |
| $40.01 – $55.00 | $10.99 |
| $55.01 – $70.00 | $12.99 |
| $70.01 – $95.00 | $14.99 |
| $95.01 – $120.00 | $17.99 |
| $120.01 – $140.00 | $18.99 |
| $140.01 – $180.00 | $22.99 |
| $180.01 – $300.00 | $24.99 |
| $300.01 – $500.00 | $29.99 |
| Over $500.00 | 5% of total |
Note: Add $10 for U.S possessions.
EXPRESS DELIVERY (3-4 BUSINESS DAYS)
$7.99, in addition to the regular Shipping & Handling charge.
SUPER-FAST DELIVERY (2 BUSINESS DAYS - UPS)
$19.99, in addition to the regular Shipping & Handling charge.
NOTE: additional delivery charges for heavyweight and oversized items may be added to your Shipping & Handling charge. Items with additional delivery charges can’t be shipped via Express or Super-Fast Delivery.
Shipping & Handling Methods, plus Delivery Times
Pending credit card approval, we’ll ship most in-stock items with-in 48 hours.
Standard Delivery will arrive within 4-7 business days, to the contiguous US. In remote areas of AK, HI, APO, FPO and US Territories, your available items will be delivered via USPS. Please allow 20 business days for delivery.
Express Delivery will arrive within 3 to 4 business days if ordered by 3:00 PM (EST). In remote areas of AK, HI, APO, FPO and US Territories, your available items will be delivered via USPS. Please allow 10 business days for delivery.
Superfast Delivery will arrive within 2 business days if ordered by 3:00 PM (EST). In remote areas of AK, HI, APO, FPO and US Territories, your available items will be delivered via USPS. Please allow 7 business days for delivery.
In rare occasions, a shipment may experience a delay in delivery and not reach you in the time expected. If your expected delivery date has past, please contact us via email, or call (435) 436-9604.
If you have a question regarding an order you placed, you may contact us via email, or call us at (435) 436-9604. The order number can be found in order confirmation emails sent from us, and at the order confirmation page after you’ve submitted your order. If you shopped by phone, our customer service representatives provide that information to you after you’ve placed your order. We reserve the right to limit quantities.
Sales Tax:
Sales Tax will be added to orders shipped to Utah only.
Where’s My Package?
Enter the tracking number then click “Go” to view up-to-the-minute delivery details. Your UPS® tracking number can be found in the order confirmation email we send you.
NOTE: if you don’t see delivery information when you click on your order-tracking link, don’t worry. We’re in the process of carefully inspecting every item in your order for quality assurance, and packing it carefully. As soon as we release it to UPS®, you can track it from our distribution center to your door.
Why Don’t All My Orders Have A Tracking Link?
One reason UPS® is the preferred carrier of The Next Chapter is the convenient online delivery tracking we can provide to our customers. Whenever it’s not possible to ship your order via UPS®, it will be handled by USPS and may not be tracked online.
Using a P.O. Box as a Shipping Address
We encourage you to use a street address as your ship-to address. When you use a street address, it’s much more likely that your order will be shipped by a carrier who provides online tracking information. We’d also be happy to send your order to a P.O. Box via USPS. But if we do, tracking information may not be available.